About Us

Boardroom or beer, we do both!

Some tangibles:

  • Founded in 1999
  • 27 full-time consultants + support staff (41 in total)
    • large enough to be well resourced, small enough to care
  • 3 UK offices: London, Oxford, Sheffield
    • providing non-London-centric customer research
  • 5 research labs, 7 eyetrackers, and many more gizmos
    • it's all portable too, so we can go where your customers are
  • International reach with multilingual consultants
    • partnerships if we don't have the language in-house

We are usable and accessible:

  • We work in partnership with you
    • to support you and your teams
  • We produce deliverables you can act upon now
    • not ones you weigh and occasionally dust
  • We will design focused, bespoke research methods for you
    • to give you the best ROI and avoid bloat
  • We will advise you on the best use of our services
    • even when it is not to spend with us
  • We are not the usability police!
    • we don't criticise - we help make things better

Our clients

We work directly with a wide variety of public and private organisations

We also work with agencies and research firms – they bring us in to provide specialist usability, customer insight and user centred design services

BBC case study

Subtitles for an accessible and usable standard media player

Arsenal

114% rise in mobile traffic and 43% rise in tablet traffic

easyJet case study

A product redesign which mirrors customers' real life experience of the departures and arrival board on an online platform

Oxfam case study

37% increase in conversion rate on the landing page

Boden case study

Checkout prototype redesign 59% quicker, 6 times fewer abandonments, preferred by 80% of customers (remote testing)

Screwfix case study

Our process for Screwfix's collection and delivery service outperforms every major competitor and now accounts for 40% of their orders

Our People

We use some amazing equipment but in the end it's all about the quality of the people - and of course ours are top quality

Our consultants have backgrounds in psychology, research, HCI, design, ergonomics, and digital marketing. An abundance of degrees and quite a number of PhDs and experience with many clients across all sectors

Meet the whole team
Image of Sharan Gandhi

Sharan Gandhi

Head of Consulting

Loves travelling, food and retro games consoles

Read more...
Image of Jamie Wales

Jamie Wales

Senior Consultant

Chameleon, comedian, Corinthian and caricature

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Image of Jon Dixon

Jon Dixon

Senior Interaction Designer

Keeper of cats, player of guitars, enthusiast

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Image of David Williams

David Williams

Head of Marketing/Senior Consultant

Food obsessed, travel obsessed

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Image of Cathy Carr

Cathy Carr

Consultant

Running for cupcakes

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Image of a hand holding a business card saying 'You?'

You?

Work at Bunnyfoot

Current opportunities

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Read enough? Get in touch...

Contact Caroline Bentley to discuss your needs:
0207 608 1670 more@bunnyfoot.com

Or come visit us, we have offices in Oxford, Sheffield and London.